Gut Rumbles

January 08, 2005

i wondered what happened

My site crashes and burns. Other sites work, so it's not my internet connection. But mine doesn't work.

Now, I know what happened.

That's twice in three days.


The first outage was scheduled maintenance in which all the servers got shut down and the router got shut down and moved. It took longer than they thought, and affected all of Hostin Matters.

The one last night was, as Glenn said, denial of service attack, and I found it was inconsistent, and affected blogs that weren't on HM to one degree or another.

Let's hope that's the end of it, either way.

Posted by: Jay on January 8, 2005 11:44 AM

via LGF, another outage related link.

Posted by: jmflynny on January 8, 2005 12:58 PM

Man that sucks. Glad you are still kind of with us. Will be nice once the bugs are worked out and all the pictures load ok. Your site looks pretty weird the way it loads for me at the moment.
Went nuts last night trying to reconfigure my firewall so all your stuff would come up (didn't work btw). With all the utility issues here in the mid-west, I thought it might have been at my end.
Hope you get things back to normal soon.
As Larry-the-cable-guy would say, "Get 'er du-u-un".

Posted by: Wichi Dude on January 8, 2005 01:08 PM


The part that I don't get, about the first "scheduled' outage, is who in their right mind intentionally schedules a network upgrade for 6 p.m.???? The stupidity of that simply astonishes me. Especially since there was nothing 'emergency' about it - they were upgrading some 'command and control' power funcionality.

Now, I realise that HM hosts clients from all over the world's time zones, but you have to figure the majority are in North America. So they intentionally chose to upgrade (an activity which they knew would take them off-line for at least a short time) IN THE MIDDLE OF THE HIGHEST TRAFFIC PERIOD OF THE DAY???

That's careless and stupid in the extreme, as far as I can tell. And the excuse for being offline for hours instead of a few minutes? Apparently, the power connections didn't reach/fit as they expected them too. Like they couldn't have figured that out before they started unplugging everything?

I have always heard lots of good reports about Hosting Matters, but man, the colossal mishandling of that upgrade makes me shake my head.

Also, this is, what, their 3rd or 4th DOS attack in a year or so? I hope they're not just claiming that as an excuse for network problems (not that I have any reason to supect - they seem to have been aboveboard with their communications) but if I were hosted there, I think I'd be looking elswhere for a hosting company that doesn't seem to have a bullseye painted on it. (Agreed that HM's high profile & the profile of their high-traffic clients causes their outtages to be much more widely reported, but still...)

Posted by: Light & Dark on January 8, 2005 06:05 PM

I agree about the timing of the planned outage.

As for DOS, they host so many potential targets, they get hit to an extraordinary degree. That's the main caveat I would give someone considering them as a host. The script kiddie gets a huge prize by taken out HM because a disproportionate amount of blogs, and popular ones, are hosted through them. On the other hand, during that attack, I was unable to get to blogs on Typepad and Blogspot too. Must have been a wider attack than just HM.

Posted by: Jay on January 9, 2005 12:08 AM

I've had great luck with my web host; the only outages they've had (that I'm aware of) have all been planned, and users are notified well in advance. Email me for details if you're interested.

Posted by: Joni on January 9, 2005 01:12 AM

If interested Rob, I'll host your site . . . Send me an email if you ever have any questions...

Posted by: Chris on January 10, 2005 01:57 PM
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