February 22, 2007
I cussed them out
Originally published July 30, 2004
I got pissed at several companies today and I cussed them out over the phone. I cancelled my long-distance service because they charged me for calls that I didn't make and then treated me like dirt when I called to complain. I was on hold for 15 minutes before an actual human being spoke to me and I was righteously outraged by then. I cussed the person who actually picked up the phone. I ain't paying that fucking bill, either.
I am pissed off at Earthlink. My email doesn't work any more and the damn thing cuts off and shuts down my computer every five minutes if I try to use that service. I called them, too. I got a mechanical voice telling me to deal with them through my email. HOW IN THE FUCK AM I SUPPOSED TO DO THAT WHEN MY GODDAM EMAIL DOESN'T WORK??? THAT'S WHAT I'M CALLING ABOUT, YOU ASSHOLE!!!
Customer service has gone right down the toilet today. Once upon a time, I remember being able to pick up the phone and call someone when I had a complaint. You can't do that now. You get a fucking machine that wants you to press a series of menu buttons so that the company hopes you just get frustrated enough to hang up and eat their shit.
Keep up the good work, robots. I got rid of my long-distance service, Earthlink and AOL today. Three different companies lost a lot of money from me because they don't have the common courtesy to provide a living person for me to talk to.
Fuck 'em all.
All content © Rob Smith