Gut Rumbles
 

October 15, 2003

go figure

I sent Earthlink a nasty email about a week ago, because they have been sending me bills in the mail that I pay on time, but ALSO charging my credit card for the same service. (I just looked carefully at my credit card bills. My bad.) I wrote them an email explaining that I didn't have two accounts and I believed that I was being double-charged for their services.

I never received a reply via email.

What I DID receive via snail-mail today, however, was a nasty dun-note telling me that my account was in arrears, past due and my deadbeat ass better pay up before they disconnected me. They SAY that they've attempted to contact me by email, but if they did, I have no email to show for it. I've called the fuckers three times now and I get cut off every time after I dance like an organ-grinder's monkey around their touch-tone customer service line. WTF is that? Those bastards owe ME money, not the other way around.

Grrr... Why does simple shit get complicated sometimes?

Comments

Number one reason: just to piss you off.

Number two reason: because they can.

Posted by: GrumpyBunny on October 15, 2003 01:04 PM

I recently tried to cancel my mother's AOL account. I spent more time convincing the rep to actually cancel the damn thing than I spent actually cancelling it. *sigh*

Posted by: Bill Dennis on October 15, 2003 02:23 PM

'Why do simple things have to get so complicated?'

Other people's raging stupidity, which should be by law, a defense for justifable homocide.

Posted by: Stevie on October 15, 2003 05:08 PM

Earthlink screwed me over once like that. Started charging per hour rates on what should have been an unlimited account, and I was so sick I went several months before I realized how much they'd drained from my account. They said they'd refund the money, but no matter how many times I called, they never did. I finally gave up that money as lost.

Posted by: shell on October 15, 2003 07:38 PM

Here is some information all ELNK {EarthLink] customers may find handy:

Gary Betty, CEO

gbetty@earthlink.net


Donald B. Berryman, Executive Vice President, Customer Support

dberryman@earthlink.net
.......................................

A link to:

Corporate Officers and Senior Management

Have fun...the top eMail link will eventually produce results, btw, and MB will be having to use the one to that Customer Support dude, herself, as she needs some assistance getting an eMail box addy changed.

Posted by: MommaBear on October 16, 2003 07:01 AM

I DAYYYYYYYYYYYY

Posted by: MUGULIVY on January 23, 2004 05:54 PM

I did a search for Earthlink's CEO address and got your website. Thank you for the email addresses! Needless to say, like everyone else, I've been through all of their crap and more...here's the address to their executive officers in case you'd like to write a lovely letter:

1375 Peachtree Street
Atlanta GA 30309

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